Pula Market — Privacy Policy

Pula Market is operated by Mavula Investment (Mavula Investment UK Ltd, Birmingham, UK; and Mavula Investment (Pty) Ltd, Gaborone, Botswana). This Privacy Policy explains what personal data we collect, why, and your rights over it.

• Account details: your name, email, and password (stored securely, never in plain text).
• Listings & activity: items you list, buy, save, bid on, message, and review.
• Wallet activity: your Pula Wallet balance and transaction history within Pula.
• Technical data: device, browser, and usage information to keep the service secure and working.

• To run the marketplace — showing your listings, processing purchases, and delivering messages.
• To keep Pula safe — detecting fraud, abuse, and prohibited items.
• To send service notifications (e.g. offers, outbid alerts, price drops) you have opted into.
• We only use your data to run our service — we never sell your personal details.

We process your data to perform our contract with you, to meet legal obligations, for our legitimate interests in running a safe marketplace, and — where required — with your consent (which you can withdraw at any time).

• With other users only as needed to complete a trade (e.g. your store name and messages).
• With service providers who help us run Pula (hosting, notifications) under strict data agreements.
• With authorities where the law requires it, or to report illegal activity.

We keep your data only as long as needed to provide the service and meet legal requirements. You can ask us to delete your account and personal data at any time.

Under UK GDPR, the Data Protection Act 2018, and the Botswana Data Protection Act you can:

• Access a copy of your data.
• Correct inaccurate data.
• Delete your data (“right to be forgotten”).
• Object to or restrict certain processing.
• Request your data in a portable format.

Exercise these rights instantly in your account: go to Your data & privacy (Account → /account/data) to download your data or delete your account.

• Passwords are hashed; we never store them in plain text.
• Access to personal data is restricted and logged.
• We use AI and human review to remove harmful content quickly.

Pula Market is for users aged 18 and over. We do not knowingly collect data from children.

• 📧 privacy@pulamarket.com
• 📍 Birmingham, UK | Gaborone, Botswana
• You may also complain to the UK ICO or the Botswana Information & Data Protection Commission.