Pula Market — User Agreement

This User Agreement, together with our Privacy Policy, Cookie Notice, and all posted rules, sets out the terms between you and Mavula Investment when you use Pula Market — our website, app, marketplace, and all related services.

By registering, browsing, or using our services, you agree to follow these terms.

• If you are in the UK: contract with Mavula Investment UK Ltd, Birmingham, UK.
• If you are in Botswana, Zambia, Namibia: contract with Mavula Investment (Pty) Ltd, Gaborone, Botswana.
• If elsewhere: contract with our UK entity, under UK law.

Pula Market is a fair community marketplace — we connect buyers and sellers directly.

• We are not a party to your sale: the contract is between you and the other person.
• We do not own or check items: we provide tools, but you are responsible for what you list or buy.
• Our promise: 0% commission, 0% listing fees — we keep costs fair for everyone.

You agree not to:

• List items in wrong categories.
• Break laws, infringe copyright, or sell counterfeit goods.
• Use our platform if you are under 18, or if your account is suspended.
• Withhold payment or refuse delivery without good reason.
• Manipulate prices, fake reviews, or mislead others.
• Share your login details — use our multi-user access for staff/agents instead.
• Send spam, viruses, or use robots/scrapers without permission.
• Take money or deals outside Pula Market to avoid fees (we do not charge fees, so this is never needed!).

We may limit, suspend, or close your account if:

• You break these terms.
• You harm other users or our community.
• We cannot verify your identity.
• You act unfairly or dishonestly.

We will always try to explain why, and give you a chance to appeal.

• You must be 18+ to use Pula Market.
• We strictly ban all content harmful to children, exploitation, or dangerous items.
• We use AI and human checks to remove harmful content fast.

You cannot list:

• Illegal goods, drugs, weapons, wildlife products.
• Counterfeit, stolen, or unsafe items.
• Harmful, hateful, or discriminatory content.
• Items breaking export/import rules.

We will remove listings and report illegal activity to authorities.

• Report items: use the “Report” button on any listing or message.
• Appeal decisions: if we remove your listing or restrict your account, you can appeal free of charge within 6 months.
• We will review fairly and reply quickly.

✅ Our promise — no hidden charges

• Listing items: FREE — always.
• Selling items: 0% commission — you keep 100% of your sale price.
• Buying items: no extra fees — pay only the listed price.
• Payment processing: only small transparent costs from providers, shown clearly before you pay.
• Optional promotion: featuring a listing is a small optional fee paid from your Pula Wallet — never a cut of your sale.

We may change payment costs — we will give you 15 days' notice.

When you list an item:

• You must give true, full, clear details — including condition, price, and faults.
• You are responsible for all taxes and legal requirements in your country.
• Listings will appear in search results within 24 hours.
• You may use photos/AI tools — but ensure they show the item accurately.

For buyers

• Read the full listing before committing to buy.
• You agree to pay when you confirm purchase.
• You may cancel within 24 hours if the seller agrees, or if the description is wrong.

For sellers

• You must send or hand over the item exactly as described.
• You agree to resolve issues fairly — we offer Buyer Protection for eligible items.

• Works across UK, Botswana, Zambia, Namibia, and Southern Africa.
• Auto-translate available in Tswana, Shona, Ndebele, Sotho, Portuguese, English.
• You are responsible for customs and import rules when sending items between countries.
• You can choose to show your listings only in your own country.

• You keep full ownership of your photos, descriptions, and content.
• You give us permission to show your content on our platform — we will never sell your work or use it for profit without your permission.
• We respect all copyright and cultural heritage rights.

• We follow UK GDPR, Data Protection Act 2018, and Botswana Data Protection Act.
• We only use your data to run our service — we never sell your personal details.
• See our full Privacy Policy for your rights and how we protect you.

• You pay and get paid through the Pula Wallet — a secure balance held within Pula.
• Money from a sale is credited directly to your Pula Wallet — no long holds.
• We may pause a payment only if we suspect fraud — we will explain clearly.

• Pula Buyer Protection: if an item is not as described, we help you get a full refund.
• Sellers set their own return rules — shown clearly on the listing.
• If you disagree, use our free dispute service — we will decide fairly.

• We work hard to keep Pula Market safe, but we cannot guarantee 100% uptime or zero risk.
• We are not liable for losses beyond the price of the item you bought/sold, or £100 — whichever is higher.
• We never limit liability for fraud, injury, or death.

• These terms are governed by English & Welsh law — courts in the UK have jurisdiction.
• We may update these terms — we will give you 15 days' notice before changes start.
• If one part is invalid, the rest still stands.

• 📧 support@pulamarket.com
• 📍 Birmingham, UK | Gaborone, Botswana
• 📞 +44 XXX XXX XXXX | +267 XXX XXX XXX